How to Reach Us
Need help with admissions, registration or your student records?
- Use our online contact form
- Visit our Zoom Help Desk online
- Visit our office in person on the first floor of the RSS Building
- Watch helpful video guides
Zoom Help Desk
No appointment is required for the Zoom Help Desk. Students are served on a first come, first served basis. After joining the Zoom session, you will be placed in a waiting room. Thank you for your patience in advance. The Zoom Help Desk will be available
Monday and Tuesday: 2-4 p.m.
Wednesday and Thursday: 10 a.m.-12 p.m.
If you have trouble connecting, or need assistance outside of the Help Desk hours, please contact us.
Note: You'll need to show a valid photo ID (driver's license, passport, etc.)before we can discuss any matters related to your student account or records. You may also want to review these tips on using Zoom
In-Person Assistance
We're available at the Enrollment Services counter, across from the Bookstore, on the first floor of the RSS Building (park in Lot A)
- Academic Year (September to June)
- Monday-Thursday: 9 a.m. to 5 p.m.
- Friday: 9 a.m. to 1 p.m.
- See the academic calendar for holidays and other closures
We can provide in-person assistance with
- Application questions
- Residency or AB 540 questions
- Prequisite clearance and evaluation of credits earned by AP exam or transcript evaluation
- Registration issues
- Help withdrawing from a course
- De Anza transcript order assistance
- Verification letter request assistance (College Report, Deans Report, Common App, etc.)
- Applications for degrees, certificates and graduation
You can also access many of our services online
- Check this website – use the navigation menu or click the magnifying glass icon to search for what you need
- Look on MyPortal in the "Student Apps" section
- Contact us by submitting our online help form
- We'll respond to your email as soon as we can!
The Admissions Office is part of the Enrollment Services Division, which also assists students through these departments
- Appeal Review Committee (Petitions for Exception)
- Assessment Center
- Cashier's Office
- International Student Programs
- Veteran Services
Other services in the RSS building include
- Bookstore
- General Counseling and Advising
- Outreach Office (Outreach and Relations with Schools)
- Mental Health and Wellness Center
- Transfer Center